SECURITY - ARE WE SECURE?

You might have noticed, and since you're viewing this page I guess that means you did, that our order form pages aren't "secure." There's a reason for that.

We were planning to change the form submission policy to a secure page, however, our research shows that in all of the cases of stolen credit card numbers that have been documented, none were obtained through Email communications; they were all stolen from html pages on "secure" sites. Technically, sending your credit card information should be safe all the way to our mail box. However, although it's unlikely and there is no record of it ever happening, there is always a chance that the information can be intercepted. THEREFORE, we have set up our system to ENCRYPT your credit card number before it's sent. Only those who have the special key, and that would be us, can read your number. In addition, your credit card number is not stored anywhere on our site.

For those of you who would prefer not to use this method, we've made arrangements with PayPal, the largest secure credit card processing company on the web; feel free to use their services. If you would still prefer not to send your credit card information this way, please fill out everything EXCEPT the actual credit card number. Then, call (206) 527-3546, and leave your name, credit card number, and expiration date on the Yellow Tail Message Machine. Only two people ever listen to that machine and we think they're pretty trustworthy!

SHIPPING OPTIONS:

Yellow Tail Records uses the US Postal Service for all our shipping; they're reliable and reasonably priced. Standard "Media Mail" shipping is included in all our prices. For those of you in Washington State and some areas of Oregon, "Media Mail" will only take a day or two. If you live a little farther away, it'll take a little longer. Orders sent to the East Coast, using the "Media Mail" method, can take 8 - 10 days to reach you.

If you would like your shipment delivered faster, you have a few other options. If you would like to upgrade to Express Mail, please keep in mind that we might not actually see your order until it's too late to get to the post office that day. Also, there are certain areas of the country where the Postal Service can't guarantee overnight. We will do our best to notify you of any delays.

Candian Customers: For orders up to 16 ounces, basically 3 CDs or less, we need to automatically charge you an extra $1.00 just to get to the "Economy Letter Post" rate, which is Ground Service and can take, according to the Post Office, 4-7 weeks. If you select the "Canadian Air Mail - 3 or less" option below, we will charge you a total of $2.00 extra per order and upgrade you to Standard Airmail, which should take beteen 4-7 days instead of weeks. Lastly, if you order more than 3 CDs, and this includes the box set, the automatic surcharge is $4.00 for the slow ground but only $5.00 for the 4-7 day airmail. For faster service to Canada, the best thing to do is take a look at the usps.com rate calculator and see what it'll cost for the method desired. Then, let us know and we'll make every effort to expedite your order.

The following extra shipping prices are for North America only. For other countries, please contact us.

If you have any questions or problems, please contact us using the Contact Page.